Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’re here to help, because if you’re not happy, we’re not happy.
Return Window
Returns and exchanges must be started within 14 days of receiving your order. We keep a two-week window because styles move fast at Roberto Vino, and it helps us keep our collections fresh and exclusive.
Return Conditions
To be eligible for a return, items must be unused, in their original condition, with all original tags attached.
Final Sale Items
Items marked Final Sale are not eligible for return or refund. These pieces are priced accordingly, and all Final Sale purchases are final.
How to Start a Return or Exchange
Start your return or exchange online in our returns portal. Enter the email you used at checkout and we’ll send you a 6-digit code. No account or password is needed.
Once your return is submitted, we’ll email you a free prepaid return label.
Refunds
Once we receive your return, we inspect it within 48 business hours. If it’s approved, your refund is issued to your original payment method.
Shipping & Fees
- Returns are free. We cover return shipping because we stand behind our quality and craftsmanship.
- No restocking fees.
Wrong Item Received?
If you received the wrong item, contact us at info@robertovinous.com within 14 days of delivery and we’ll make it right.